Shopping Cart

No products in the cart.

Terms and Conditions of the website

The following information is provided by Lipcodes – ‘Vogue Clinic’ Ltd. to enable our online visitors to be fully informed of Lipcodes’ Terms and Conditions

The website and online store, (“the website”, “the online store”), is owned, operated and administered by “Vogue Clinic” Ltd., (“Lipcodes”, “we”, “us” “our”). “Vogue Clinic” Ltd. is a limited liability company registered in the Commercial Registry of Republic of Bulgaria, whose head and registered office is: Banat str. 13, Hladilnika, Lozenets, Sofia 1407, Bulgaria; and PIC is: 204366399.

Contact information:

Head office: Banat str. 13, Hladilnika, Lozenets, Sofia 1407, Bulgaria
Email: [email protected]
Phone number: +359 895 039803

These Terms and Conditions (“Terms”) are governed by the laws of Republic of Bulgaria. The controlling language for these Terms is Bulgarian. Any translation has been provided for Your convenience only.

Please read these Terms, our Privacy Policy and any other terms referenced in this document carefully.

These Terms constitute the entire agreement between Lipcodes and the Website User (“User”; “You”, “Your”) in relation to the use of the website, the information and services provided on the website and govern your use of the website in the capacity of a User. By using the website you accept and agree to be bound by these Terms. You also agree to be bound by the other documents which govern the use of the website and your relationship with the website including our Privacy Policy.

As “Use of the website” are considered any actions of the User on the website, including, but not limited to, loading the pages of the website, viewing the information, clicking on any links on the website, creating an account, etc. For access to some of our services you may need an account.

Your use of the website indicates your full acceptance of these Terms and Conditions. If you disagree to these Terms, you must immediately stop using the website.

Our services

The website provides free access to all information and materials regarding the products in the online store – product information, prices, shipping and payment information, inquiries and newsletter subscription.

These Terms apply generally to the use of all services, both free and paid, that are currently available on the website or will be in the future.

  1. Sending an inquiry

By sending an inquire the User provides their name and surname, as well as phone number and email address. We will use the latter to send the User a reply once we receive their inquiry.

  1. Newsletter subscription

The service is free. You have the opportunity to subscribe to the SOS4B’s newsletter by filling out the appropriate form on the site. To do this, you provide us with an email address and a first name that will be used for marketing and analytical purposes. The content of the newsletter includes advertising and information on SOS4B’s services, as well as free content in the form of blog articles. You can withdraw your consent to receive a newsletter at any time. If you choose to do so, we will suspend the processing of your relevant personal data.

  1. Our products

The online store may contain offers regarding our products. These offers contain basic information and characteristics about the offered products, as well as photo material. The indicated price of each product is valid for one piece of it, unless the offer explicitly states that the price is valid for a specific set or a different number of the respective product.

  1. Making an order

In the “Shop” column you can find all LIPCODES products. By selecting the “Add to cart” button, you can add the desired products to your “Cart”. The contents of the latter can be viewed after selecting the corresponding icon button located at the top right of the screen. By selecting the “Buy” button located in your “Cart” and fill-in in the order form, you enter into a contract with Lipcodes for the sale of the product through the online store of Lipcodes. The contract in concluded in Bulgarian or English depending on the language you have selected. We store information about the contract is our database. Subject of sale is any product that can be purchased by a customer – user of our website. When requesting purchase order, the explicit consent of the customer is considered given in terms of quality and appearance of the product according to the information about its characteristics provided on the website. Lipcodes provides the customer with the appropriate information enabling him to make his best choice. Pursuant to the contract of sale, Lipcodes is bound to organise the delivery of the goods to the address given by the customer in the order form.

The user and Lipcodes agree that all statements between the parties regarding the contract execution can be made electronically within the meaning of The Electronic Document and Electronic Trust Services Act (EDESA) of Republic of Bulgaria, as well as Art. 11 of The Electronic Commerce Act of Republic of Bulgaria.

It is assumed that the electronic statements made by the users are made by the persons whose personal data is specified for the delivery.

The Lipcodes online store is not responsible for non-fulfilment of orders in cases of incorrect or incomplete data provided by the user.

  1. “Quick” order

You can make a “quick” order by calling the phone number listed in the contact details on the website. During the telephone conversation the operator informs the user that by continuing the call and by placing an order or an inquiry, Vogue Clinic Ltd. collects and processes the personal data necessary for the execution of the contract of sale. Customers agree to the latter by continuing the telephone conversation and placing a “quick” order. Additionally, users express their consent and acceptance of our Terms and Privacy Policy.

Rights and obligations of the parties

Apart from all other stated rights and obligations, when using the online store and other services on the website the user has the right to make inquiries at any time, as well as to receive information about the status of their order using the contact details on the website.

The user is not allowed to perform actions such as spreading viruses and/or other harmful components.

When using the the website user undertakes:

  • To observe the Bulgarian legislation, our Terms and Conditions, Privacy Policy, the internet etiquette;
  • To not infringe other person’s rights, including intellectual property rights;
  • Do not perform malicious acts that may damage the proper operation of our website, nor access users’ personal data by distributing or using any software, computer programs, files, applications or other materials containing computer viruses and/or other harmful components.

Lipcodes undertakes:

  • To organise the delivery of the goods ordered for purchase;
  • To exercise his rights and obligations ensuring from the contract of sale with the care of a diligent merchant

The online store has the right to refuse to fulfil orders due to technical, organisational or other reasons. This refusal is explicitly notified to the user via the email address provided in the order form;

The user – consumer has the right, without giving any reason and without paying compensation or penalty to withdraw from the contract of sale within 14 (fourteen) working days from the date of acceptance of the goods.

The right of withdrawal is excluded, the consumer has no right to return the goods and Lipcodes has no obligation to refund when the product has been used, the packing has been dissolved after delivery and when this would not allow its return for hygienic reasons (e.g. torn or open packaging, removed label, missing part, etc.), as well as when the goods ordered has been made to the consumer’s specifications or are clearly personalised.

In order to exercise their right of withdrawal, the user must provide a statement setting out their unequivocal decision to withdraw from the contract using for this purpose the contact details on the website. Additionally, it is necessary to individualise the goods they wish to return, providing all details of the order and delivery, including, but not limited to: content and value of the order, details of the person who placed the order, details of the person who accepted the delivery, date of delivery.

If the consumer exercises their right of withdrawal, the online store will refund the price paid for the ordered and returned goods, except for additional delivery costs, without undue delay and within 14 working days from the date on which the user provides their statement with their unequivocal decision to withdraw from the contract. Lipcodes will use the same means of payment used by the consumer in the initial transaction, unless the parties mutually agree otherwise.

The consumer shall bear the direct costs of returning the goods. In case of withdrawal from the contract the user undertakes to send or return the goods to the address specified in the contact details on the website without undue delay and within 14 (fourteen) working days from the day of the delivery.

The deadline shall be met if the consumer sends back the goods before the period of 14 days has expired.

Lipcodes has to right to defer the refund until the goods are returned until the consumer provides proof that they have sent the goods back.

The consumer is responsible for handling the goods and their diminished value during the right of withdrawal period. The consumer should establish the functioning of the goods. In order to exercise their right of withdrawal:

  • the goods must not bear any traces of their intended use, they must be in a condition which allows them to be offered for resale at the original price.
  • Where applicable the consumer is obliged to return the product in the original, fully preserved packaging.
  • The consumer is liable for any diminished value of the goods and cannot exercise the right of withdrawal if the goods are used other than what is necessary to establish the nature, characteristics and functioning of the goods, if they are unpacked after delivery and cannot be returned due to reasons related to hygiene or health protection and in the other cases under Art. 57 of the Consumer Protection Act of Republic of Bulgaria.

Payment method

The payment of the price of the ordered goods is made by cash at the time of delivery. The amount is handed over to the employee of the courier company.

Links to other websites

The website may incorporate links to third party websites and services. Such links are provided for the User’s convenience only. Lipcodes is not responsible for that content or privacy policy of any such third party websites. By providing access to the linked websites we are not endorsing any aspect of those websites. Your use of such links is not bound by these Terms and is entirely at your own risk and responsibility.


The copyright of all of most of the contents of the website, including material in downloadable files, belongs to Vogue Clinic Ltd., except where indicated otherwise. All rights reserved.

The content of the website includes, but is not limited to, multimedia elements such as graphics, logos, photos, layout, appearance, graphics or any other forms of visual elements, programmes and software that are protected by the Bulgarian Copyright and Neighbouring Rights Act, the Bulgarian Marks and Geographical Indications Act, as well as any other applicable Bulgarian or international Intellectual Property legislation. The content on the website is owned by Vogue Clinic Ltd. or by its respective owner, if some are granted by a User of the website.

Except as stated herein, these contents or portion of them may not be displayed, copied, modified, adapted, reproduced, forwarded, transmitted, used to create derivative works, posted, used for any purposes or otherwise made available by the User to any third party without the explicit prior written content of Vogue Clinic Ltd.

Disclaimer of Warranty and Limitation of Liability

While we have made every effort to ensure the accuracy of the information and the on the website, we do not guarantee its accuracy and will not accept liability for any loss or damage that may directly or indirectly arise from the content or your inability to use the website, for any errors, delays, omissions or inaccuracies in the content. The latter is provided to you without warranties of any kind.

As a condition of your use of the website, you agree to indemnify and hold Lipcodes( Vogue Clinic Ltd.) harmless from and against any claims, losses, liability, costs and expenses that may arise directly or indirectly from your use of the website or from your violation of these Terms.

Personal Data Protection

Lipcodes takes seriously its responsibility to protect your privacy. We take all the necessary steps to secure your personal information and to ensure compliance with The General Data Protection Regulation (EU) 2016/679 (GDPR). Further information can be found in our Privacy Policy.


We use Cookies in a range of ways to improve your experience with our website. Cookies are files which are stored on your computer intended to adjust the content of the website to your preferences. We also use cookies for advertising and analytic purposes in order to improve the structure, content and services on the website. Further information can be found in our Cookie Policy.

Change to Website

Occasionally we may without prior notice make changes to the website, its content and services, as well as the Terms and Conditions for valid reasons. The User accepts that unless they have an account on our website, they will not receive an update notice. The User agrees that they will have no claim in respect of any such alteration to these Terms. By their continued use of the website the User agrees to the Terms in case of an alteration. Changes to these Terms are effective as of the date of their publication on the website. If you do not wish to continue using the website under the altered Terms, you must immediately stop using the website.

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Republic of Bulgaria. Any controversy, claim or dispute in relation to these Terms shall be resolved between the parties themselves and in failure to do so, they shall be subject to the jurisdiction of the competent courts of Republic of Bulgaria.

Violations of these Terms and Conditions

Vogue Clinic Ltd. reserves the right to seek all remedies available at law and in equity for violations of these Terms. Vogue Clinic Ltd. reserves the right to terminate your usage of the website at any time, for any reason, with or without cause and without prior notice.